Our commitment
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA across this website and the patient portal, and to meet the requirements of the Americans with Disabilities Act.
What we have built in
- Semantic HTML with a visible skip-to-content link and a logical heading structure on every page.
- Full keyboard operability, with a visible focus indicator that meets contrast requirements.
- Text and interface contrast ratios that meet or exceed 4.5:1 for body text.
- Form fields with programmatically associated labels, and errors announced to assistive technology rather than conveyed by color alone.
- Respect for the operating system's reduced-motion preference.
- Text that reflows without horizontal scrolling down to 320 CSS pixels, and remains usable at 200% zoom.
- No content that flashes more than three times per second.
Clinical accommodations
Accessibility is also a clinical obligation. We provide ASL interpretation, live captioning, extended appointment times, and written visit summaries at no cost. Ask when you book.
Known limitations
Third-party components — our payment processor's card form and our video platform — are not fully under our control. We test them, report defects upstream, and will provide an alternative route to complete any task by phone if you encounter a barrier.
Tell us about a problem
Email support@pellmoorhealth.com or call (312) 555-0142. Describe the page and what went wrong. We respond within two business days and will give you an alternative way to complete what you were trying to do in the meantime.